International Returns


International Returns Information

If you wish to return an item please ensure the items are in a resalable condition and unworn with the tags attached, otherwise we cannot guarantee they will be accepted. If you decide to return any item(s), you must return the item(s) to us within 28 days starting from date of delivery in order to receive a full refund.

How to Return

To return your item(s) please log onto our returns portal by clicking below and log in using your “GE” reference number:

https://web.global-e.com/returns/portal/mZAs

  1. Select the item(s) you wish to return to us from your order and choose a return reason for each item.
  2. Print the return label (you should have 2 copies), then place the first copy in the package with your item(s) and then attach the second copy to the outside of your package. Please ensure that the label is attached securely.
  3. You will be provided with a tracking number. Please keep the tracking number safe, so you are able to track the progress of your parcel.
  4. Take the package to your local postal office. We recommend that you retain your proof of postage.
  5. A refund will be processed back to the original payment method once the parcel is processed by Yours Clothing.
  6. Please allow 7 working days for your refund to be credited back to your payment method. A refund will only be issued once the goods have been received back at Yours Clothing.
Exchanges

We unfortunately are unable to offer exchanges for international orders due to availability of stock.

We partnered with Global-e, a third party service acting as your seller-on-record, so you can buy and ship your Yours Clothing products to over 100 destinations worldwide! When you buy your Yours Clothing products from Global-e, you will see that your payment method is charged by **Global-e// Yours Clothing **, and the purchase is subject to Global-e’s Terms and Conditions and Privacy Policy (which will be clearly presented in checkout before you place the order).

You can contact Global-e here

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